Shipping Policy

We carefully pack and ship your curated home decor items with the same care we’d use in our own homes. Here’s what you can expect once you place your order.

Order Processing

Please allow 1-2 business days for us to process your order before it ships. You will receive a confirmation email with tracking information once your order is on its way.

Shipping Methods & Delivery Times

We offer two reliable shipping options to serve our global community (excluding some remote regions and parts of Asia):

  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: $12.95 USD.
    • Delivery Time: 10-15 business days after shipment.
  • Free Shipping: Shipped via EMS.
    • Cost: FREE on all orders over $50 USD.
    • Delivery Time: 15-25 business days after shipment.

Delivery times are estimates and may vary based on destination and customs processing. You can track your order using the link provided in your shipping confirmation email.

Returns & Exchanges Policy

Your trust is the foundation of our relationship. We stand behind the quality of every product, from our elegant Curtains & Drapes and cozy Bedding Sets to our statement Area Rugs and functional Bedroom Furniture. If you’re not completely satisfied, our dedicated team is here to help.

Key Policy Overview

  • Return Window: You may initiate a return or exchange within 15 days of receiving your order.
  • Condition: Items must be unused, in their original packaging, and in resalable condition.
  • Process Time: Please allow 1-2 business days for us to process your request after submission.
  • Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal) used during purchase.

⚠️ Important: Non-Returnable Items

To ensure the health, safety, and integrity of our products for all our savvy homemakers, the following items cannot be returned or exchanged:

  • Bed Pillows & Bedding (for hygiene reasons, once the original packaging is opened).
  • Candles & Scents (once used or lit).
  • Personal Bath Accessories (for hygiene reasons).
  • Any customized, made-to-order, or final sale items (clearly marked at purchase).
  • Items damaged due to misuse, improper assembly, or normal wear and tear.

Please inspect all items (like Bedroom Furniture or Dining Chairs) immediately upon delivery. Report any shipping damage within 48 hours by contacting our customer care team.

Step-by-Step Return or Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, contact our customer care team at [email protected] with your order number and details. You may use the template provided below.
  2. Receive Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to our facility.
  3. Pack and Ship: Securely pack the item in its original packaging, include the RMA number inside the package, and ship it to the address we provide. We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective item.
  4. Inspection & Processing: Once received, our team will inspect the item (typically within 5-7 business days).
  5. Completion:
    • For Exchanges: Your replacement item will be shipped as soon as the return is approved. Standard or free shipping (as per your original order) will apply.
    • For Refunds: Upon approval, your refund will be processed immediately. See details below.

Refund Timeline & Method

Your refund will be issued to the original payment method used at checkout (Visa, MasterCard, JCB, or PayPal).

  • Credit/Debit Card & PayPal Refunds: Once processed by us, please allow 5-10 business days for the refund to appear in your account, depending on your financial institution’s policies. You will receive an email confirmation once the refund has been initiated from our side.

Please note that shipping fees (both original and return) are non-refundable unless the return is a result of our mistake.

Return Request Email Template

To ensure a swift process, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Big Lots Shop Customer Care Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Please insert your order number]
Product Name(s): [e.g., Floral Area Rug, Queen Comforter Set]
Reason for Return/Exchange: [Please specify – e.g., size, color, defect, etc.]

I have read and understand the Returns & Exchanges policy. Please provide the RMA number and return instructions at your earliest convenience.

Thank you,
[Your Full Name]
[Your Phone Number associated with the order]

We’re Here to Help

For any questions about shipping, returns, exchanges, or your order, our caring support team is just an email away.

Email: [email protected]

Postal Address for Returns:
Big Lots Shop Returns
741 Elk Rd Little
Tucson, US 85705

Please wait for our instructions and RMA number before sending any items.

Thank you for being part of our story-loving community. We’re honored to be your partner in creating a home that tells your unique story.