At Big Lots Shop, we believe your journey to a beautiful, story-filled home should be seamless and satisfying. If an item doesn’t meet your expectations, our dedicated team is here to help make it right.

Our Commitment to You

Just as we carefully curate our collections—from cozy Bedding Sets and elegant Curtains & Drapes to statement Area Rugs and functional Bedroom Furniture—we stand behind the quality of every product. Your trust is the foundation of our relationship, and our returns process is designed with the same inspiration and ease that defines your shopping experience.

Key Policy Overview

  • Return Window: You may initiate a return or exchange within 15 days of receiving your order.
  • Condition: Items must be unused, in their original packaging, and in resalable condition.
  • Process Time: Please allow 1-2 business days for us to process your request after submission.
  • Refund Method: Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).

⚠️ Important: Non-Returnable Items

To ensure the health, safety, and integrity of our products for all our savvy homemakers, the following items cannot be returned or exchanged:

  • Bed Pillows & Bedding (for hygiene reasons, once packaging is opened).
  • Candles & Scents (once used or lit).
  • Personal Bath Accessories (for hygiene reasons).
  • Any customized, made-to-order, or final sale items (clearly marked at purchase).
  • Items damaged due to misuse, improper assembly, or normal wear and tear.

Please inspect all items (like Bedroom Furniture or Dining Chairs) upon delivery. Report any shipping damage within 48 hours.

Step-by-Step Return or Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, contact our customer care team at [email protected] with your order number and details. You may use the template below.
  2. Receive Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to our facility.
  3. Pack and Ship: Securely pack the item in its original packaging, include the RMA number inside the package, and ship it to the address provided. We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective item.
  4. Inspection & Processing: Once received, our team will inspect the item (typically within 5-7 business days).
  5. Completion:
    • For Exchanges: Your replacement item will be shipped as soon as the return is approved. Standard or free shipping (as per your original order) will apply.
    • For Refunds: Upon approval, your refund will be processed immediately.

Refund Timeline & Method

Your refund will be issued to the original payment method used at checkout (Visa, MasterCard, JCB, or PayPal).

  • Credit/Debit Card & PayPal Refunds: Once processed by us, please allow 5-10 business days for the refund to appear in your account, depending on your financial institution’s policies.
  • You will receive an email confirmation once the refund has been initiated from our side.
  • Please note that shipping fees (both original and return) are non-refundable unless the return is a result of our mistake.

Return Request Email Template

To ensure a swift process, please use the following template when contacting us. Simply copy, paste, and fill in the details.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Big Lots Shop Customer Care Team, I would like to request a [return/exchange] for my recent order. Order Number: [Please insert your order number] Product Name(s): [e.g., Floral Area Rug, Queen Comforter Set] Reason for Return/Exchange: [Please specify – e.g., size, color, defect, etc.] I have read and understand the Returns & Exchanges policy. Please provide the RMA number and return instructions at your earliest convenience. Thank you, [Your Full Name] [Your Phone Number associated with the order]

We’re Here to Help

For any questions about returns, exchanges, or your order, our caring support team is just an email away.

Email: [email protected]

Postal Address (Returns):
Big Lots Shop Returns
741 Elk Rd Little
Tucson, US 85705

Please wait for our instructions and RMA number before sending any items.

Thank you for being part of our story-loving community. We’re honored to be your partner in creating a home that tells your unique story.

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