Welcome to the Big Lots Shop Help Center. We’re here to ensure your journey to creating a dream home is seamless and satisfying. Below, you’ll find answers to the most common questions about our products, delivery, and services.
About Our Products & Style
What kind of products does Big Lots Shop offer?
We curate a harmonious collection of home essentials designed to transform your space into a sanctuary. Our range includes Area Rugs, Bedding Sets, Bedroom Furniture, Curtains & Drapes, Bath Towels, Comforters, Dining Chairs, Coffee Tables, and many more decorative and functional items. Each piece is selected to help you tell your unique home story with style and comfort.
Who is the typical Big Lots Shop customer?
We serve savvy homemakers and style-loving families worldwide. Whether you’re refreshing a single corner with a new Bath Rug or coordinating an entire bedroom makeover, our customers value exceptional quality, cohesive style, and outstanding value. They appreciate a curated selection that makes home styling straightforward and beautiful.
Ordering & Account
How do I place an order?
Simply browse our website, add your favorite items to your cart, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method. Once your order is confirmed, you’ll receive an email with all the details.
Do I need to create an account to shop?
While you can check out as a guest, creating an account allows you to track your order history, save your address for faster checkout, and manage any returns or exchanges more easily.
Payment
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB. We also offer secure checkout via PayPal for your convenience and peace of mind.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to ensure all your financial information is protected. We do not store your full payment details on our servers.
Shipping & Delivery
Where do you ship, and how long does delivery take?
We proudly offer global delivery! Please note, delivery to some remote areas in Asia and other locations may be limited. All orders are processed within 1-2 business days before dispatch. After that:
Standard Shipping ($12.95): Via DHL or FedEx. Delivery in 10-15 business days after dispatch.
Free Shipping (Orders over $50): Via EMS. Delivery in 15-25 business days after dispatch.
Standard Shipping ($12.95): Via DHL or FedEx. Delivery in 10-15 business days after dispatch.
Free Shipping (Orders over $50): Via EMS. Delivery in 15-25 business days after dispatch.
How can I track my order?
Once your order leaves our warehouse in Tucson, we’ll send you a shipping confirmation email containing your tracking number and a link. You can use this to follow your package’s journey every step of the way with the carrier (DHL, FedEx, or EMS).
Do you ship large items like furniture?
Yes, we do! For larger items like Bedroom Furniture, Chairs & Recliners, or Dining Sets, we recommend ensuring someone is available to help receive the package. Our carriers will deliver to your doorstep.
Tip for a Smooth Delivery: Please ensure your shipping address is accurate and complete. Upon delivery, inspect the packaging. If you notice any visible damage, please note it when signing.
Returns & Exchanges
What is your return policy?
We stand behind the quality of every product. If you’re not completely satisfied, you can initiate a return within 15 days of receiving your order. Items must be in their original, unused condition with all tags attached.
How do I start a return or exchange?
Please visit our dedicated Returns & Exchanges page for detailed, step-by-step instructions on how to begin the process. Our customer support team is also ready to guide you and ensure your satisfaction.
Who pays for return shipping?
For items that are defective or damaged upon arrival, we will cover the return shipping costs. For returns based on change of mind, the customer is responsible for the return shipping fees. Please refer to our Returns page for full details.
Contact & Support
How can I contact customer support?
Our caring customer support team is here to help with any questions about tracking, delivery, or your experience. You can reach us via:
Email: [email protected]
Mailing Address:
Big Lots Shop
741 Elk Rd Little
Tucson, US 85705
Email: [email protected]
Mailing Address:
Big Lots Shop
741 Elk Rd Little
Tucson, US 85705